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Delivery Information


Every effort is made to deliver promptly, but no delivery dates are guaranteed and deliveries are subject to availability. Delivery to the UK mainland excluding the Scottish Highlands is the next day. Delivery to Scottish Highlands, offshore islands, Northern Ireland and the Republic of Ireland is 2-5 days.

The normal delivery area for Bates Office Services Ltd is the United Kingdom, Channel Islands, Northern Ireland and the Republic of Ireland.

Delivery times are 8 am - 6 pm Monday to Friday (Saturday and 'timed' deliveries are by arrangement and additional charges apply).

Orders over 30kg in weight may be shipped by pallet. Where possible, orders shipped by pallet, placed before 4 pm will be shipped for next weekday delivery, but this depends on the size of the order, availability and courier constraints.

Orders in excess of 2 pallets may be split over multiple days. For orders in excess of 2 pallets, the delivery address will require a forklift and operator to unload the delivery.


Single parcels under 30kg in weight will be delivery by DPD.

Single parcels over 30kg in weight, multiple parcels and pallets will be delivered by one of our appointed bulk couriers Tuffnells, DX Freight or Vallance Transport.


Our standard delivery charges are:

UK Mainland Next Day Delivery
£9.95 for items under £10000.00 (ex VAT)
Highlands & Islands Next Day
£19.50 for items under £10000.00 (ex VAT)
N. Ireland
£19.50 for items under £10000.00 (ex VAT)
Rep. Ireland
£19.50 for items under £10000.00 (ex VAT)